Common problems with goal pages
If you're experiencing problems with configuring goals or having them show up in the report, please check these if any of these apply:
1. The Snoobi tag has not been installed on your goal page
- Ensure that the goal page has Snoobi's JavaScript code installed by opening the page's source code and looking for the Snoobi tag:
<script type="text/javascript" src="https://eu1.snoobi.com/snoop.php?tili=company_com">
- Also check that the page uses the proper account name instead of company_com (contact Snoobi's customer service to verify the correct account name).
Install the Snoobi tag in order to enable tracking of the goal page.
2. The page's address doesn't change
- Sometimes goal pages don't have a unique address and can therefore don't show up as a separate page. This is the case if the form or verification page uses cookies or the POST method.
- The solution for this is Snoobi's addurl parameter, please read more about it here. The addurl parameter is added into the goal page's Snoobi tag, which will cause a unique address to register with Snoobi.
- If your site has been built with Flash, view how to track form submits and links in Flash by using trackPageView
3. When configuring, you've not used the % percent mark correctly
When figuring the goal page into the goal settings, use the wildcard % as follows
- Always place % in front of the identifier, e.g.:
www.company.com/contact/thank-you.html → %thank-you.hml www.company.com/contact?addurl=verification → %addurl=verification
- If the identifier is located in the middle of the address (anything at all comes after it), make sure to also add the percent mark afterwards, e.g. %
www.company.com/index.php?pageID=12&sessionID=320 → %pageID=12%
www.company.com/contact?send=yes&lang=1 → %send=yes%
OR %send=yes&lang=1% if you want to define separate goal pages for each language
- Make sure that the latter percent mark doesn't match two different addresses and cause these pages to overlap, e.g.
%pageID=12% will correspond to pageIDs 12, 120, 121 and so on, if such IDs exist, causing all these pages to be counted into the goal
helpdesk@snoobi.com